Meet HOMATE: Your AI Super-Agent
A comprehensive hotel operations management system designed to improve guest satisfaction through efficient operational workflows and AI-first communication.
24/7 AI-Powered Guest Communication
HOMATE acts as your first responder. Whether it's a text message or a phone call, our AI analyzes sentiment, translates languages instantly, and resolves routine inquiries without staff intervention.
Multi-Channel Support
Handles SMS, WhatsApp, and converts phone calls to text.
Sentiment Analysis
Prioritizes urgent requests based on guest emotion.
Multilingual
Instantly translates between guests and staff.
What is the wifi password?
"My AC isn't working and it's getting very hot in here. Please help!"
Can we get a late checkout?
Smart Ticketing & Escalation
Requests don't get lost with HOMATE. The system automatically creates tickets, routes them to the right department (Housekeeping, Maintenance, Front Desk), and escalates unresolved issues before they impact guest satisfaction.
Escalation Flow
Periodic warnings notify staff as SLAs approach. If unresolved, the AI escalates directly to management.
Staff Mobile App
Field staff receive push notifications and can update ticket status from any room in the hotel.
AC Malfunction
Extra Towels
Late Checkout Req
Taxi Booking
Wake up call
PMS-Native Integration
We integrate directly with your Property Management System (PMS) like Apaleo to access real-time guest data. No manual entry required.
Why hoteliers choose HOSPAI as their management software
Helps Boost Revenue
Our integrated solutions help increase RevPAR by up to 35% with commission-free direct bookings and AI-powered pricing strategies.
Built by Hoteliers for Hoteliers
Building on our experience in British Columbia's hospitality sector, HOSPAI understands your operational challenges because we've lived them.
All-in-One Platform
Everything you need to run your hotel in one seamless platform; connecting PMS, AI Concierge, booking engine, and supply chain.
- Centralized Dashboard
- Real-time Sync
- Automated Reporting